How do I issue a refund?

You can refund a payment by following these steps:

1. Go to the player page who you want to make the refund for
2. Click the dropdown arrow to the right of the payment you want to refund
3. Select Refund Payment and enter in the amount you'd like to refund from that invoice payment

 

Only payments with a status of Paid can be refunded. If the status is Processing, you must wait for the payment to transition to Paid. (See related: Payment Processing Times)

When payments are refunded, the amount shown is withdrawn from the team or club account.

Refunds take up to 10 business days to reach the parent and will be refunded to the same payment method they used to make the payment. If they paid with a card, Snap! Spend will refund the card processing fees.

If you have any questions, drop us a line using the chat widget or [e-mail]