Having trouble adding a card? Below are some error messages that might appear when adding a card or bank account to your Snap! Spend account.
Error Message- “It looks like something went wrong. Please try turning off any third-party cookie blockers/private browsing windows or try a different browser. If the issue persists, please contact customer support”
Most Common Resolutions
1. Try another browser. Users often see this issue with Google Chrome, we suggest trying other browsers such as Safari or a mobile device as an alternative. You will also want to make sure you are not using any private browsing windows, or incognito mode.
2. Check to see if you’ve added 3 payment methods already. Sometimes, this error will appear if you are trying to add a 4th payment method. Our system only supports 3 payment methods, so you will need to delete a payment method before adding a new one.
Error Message- “Your information is currently processing. Please try back in 10 minutes. If the issue persists for over 24 hours, please contact customer support”
This is a message that informs you that our banking partner is currently processing and verifying your information. If you receive this message, please refresh your browser and try again in ten minutes. If the issue persists, please contact email@example.com.
Error Message- “403 forbidden. You don’t have the permission to access the requested resource. It is either read-protected or not readable by the server.”
If you are a team assistant as well as a parent, you will need to login using the link below and make sure you are toggled to 'parent' under your name in the upper right-hand corner to make payments. Use https://spend-web.snap.app/login to login.
If you still have questions, feel free to send us an email at firstname.lastname@example.org !